Privacy Policy | Australian Bushfire Help

1. Application of this Privacy Policy

The Australian Bushfire Help Privacy Policy applies to any and all personal information collected by the Australian Bushfire Help regardless of whether or not, the information was asked for or volunteered.

Australian Bushfire Help complies with the Privacy Act 1988 (Commonwealth) and subsequently with the thirteen Australian Privacy Principles (APP’s) outlined in Schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which prescribe and mandate the way organisations must collect, manage, use, secure, disclose and dispose of personal information.

This policy applies only to Australian Bushfire Help and not to any other company or organisations affiliated with the Australian Bushfire Help. Third party organisations affiliated with the Australian Bushfire and Australian Bushfire Help ‘internet web hosting provider’ have their own privacy policies and are not bound by the Australian Bushfire Help Privacy Policy. Australian Bushfire Help does not accept any responsibility or liability for the privacy practices of such third parties.

From time to time, Australian Bushfire Help will review this privacy policy and, where necessary, update it.

2. Collection and use of personal information

Personal information is any information that can be used to identify you no matter how it is collected or recorded. The information may be collected from you directly or provided to us by another party.

Australian Bushfire Help collects personal information from you for a number of different purposes (Primary purposes) which include, but are not limited to, enabling us to lawfully carry out our functions and activities, to deliver the services and products that are requested by our customers, to provide customers with further information about our services and products, to help us review, manage and enhance our services, to communicate with our customers, for administration purposes, including charging, billing and collecting debts and for the purposes of receiving services from you or the organisations which engage you.

In addition to the Primary Purpose, we may use the personal information we collect and you consent to us using your personal information to provide you with news about our products and services, send you marketing and promotional material that you may be interested in, communicate with you, including by email, telephone and mail, manage and enhance products or your experience on our Website and domains, conduct surveys or promotions, verify your identity, and to investigate any complaints about, or made by you.

Personal information that we commonly collect from you would include (but is not limited to) your name, address, telephone number, email details, and postal address.

We also collect your payment and banking details for billing purposes and as a means of personal identification.

Sensitive Information

Sensitive information is a special category of personal information and includes, but is not limited to, information about your health, race or ethnic origin, political or religious beliefs, membership of a trade union or association, or criminal record. We do not collect sensitive information (or “special categories” of information under the GDPR).

3. Methods of gathering information

Generally, personal information is collected by the Australian Bushfire Help from a variety of sources, including when dealing with customers, when dealing with individuals or when undertaking marketing initiatives.

For example, Australian Bushfire Help may collect personal information from you when you are purchasing products or services or subscribe to our news updates.

Personal information may be provided by you using our Website or by telephone, business cards, contracts, mail or email, registration forms, face-to-face or in writing, whether verbally, in hardcopy or electronic format. Where possible, Australian Bushfire Help collects your personal information directly from you. In some circumstances, Australian Bushfire Help may obtain personal information from a third party. It may be used for acknowledgement and response purposes or future reference unless we disclose other uses in this Privacy Statement or at the time of collection.

4. Website and the Internet

We respect and protect the privacy of people that use australianbushfirehelp.com. Our privacy policy tells you how we collect and use information that we receive through our website. australianbushfirehelp.com is bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988. This regulates how we collect, use and disclose your personal information. We also follow the APP Guidelines from the Office of the Australian Information Commissioner.

4.1 Why we collect information

Gathering feedback and information from users about how they use the Website helps us to provide the best possible experience on australianbushfirehelp.com. The information helps us to understand:

how you use the website
how you rate your experience
whether you would recommend the site to others

In turn, we can build a better picture of users and deliver the relevant information, assistance and services you need.

4.2 What information we collect:

(i) Our web server automatically collects various forms of information when you use our web site including:

the date and time you visited our Website;
the time spent on individual pages and our Website overall; which files you downloaded

Australian Bushfire Help only uses this information for statistical analysis, system administration, and similar purposes. This information is not disclosed to any other party.

(ii) Email addresses and other personal information

australianbushfirehelp.com will only record your email address and personal information if you supply it to us, either by sending a message or completing and submitting a form. This information will be used only for the purpose you provide it for. We won’t:

add it to a mailing list unless you ask us to
disclose or redistribute it unless we have your permission, or we’re authorised or required by an Australian law, court or tribunal order

(iii) Email subscriptions

When you subscribe to australianbushfirehelp.com, the information you provide will be available to the business and to the email service we use.

For subscriptions to australianbushfirehelp.com we use Wix.com Ltd. We’ll use the information you provide to send you relevant emails.

Wix may collect, store and process certain Personal Information of Users-of-Users (“Users-of-Users Information”), solely on their Users’ (in this instance, Australian Bushfire Help’s) behalf and at their direction. For such purposes, Wix serves and shall be considered as a “Processor” and not as the “Controller” (as both such capitalized terms are defined in the European Union General Data Protection Regulation (“GDPR”)) of such Users-of-Users Information.

For more information read the Wix Privacy Policy and Terms of Use

(iv) Social media

When you use Australian Bushfire Help’s social media pages, you are using an external site so are bound by their privacy principles. We encourage you to review their privacy policies. Australian Bushfire help does not endorse, and is not accountable for, any views expressed by third parties using that site.

Australian Bushfire Help records all information posted to our social media channels and uses it:

to administer the channels
for record keeping
to consider or address any comments made

We do not try to further identify social media subscribers unless requested and authorised by law.

Sharing our content through social media

Australian Bushfire Help interfaces with social media sites such as Facebook, Instagram and Twitter. If you choose to "like" or "share" or "recommend" information from this website through these services, you should review their privacy policy.

If you're a member of a social media site, these interfaces may allow it to connect your visits to this website with other personal information.

(iv) Third-Party Websites

australianbushfirehelp.com contain links to other websites or services. We are not responsible for such websites’ or services’ privacy practices. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third party websites and services.

5. Accessing your personal information

You have a right to request access to your personal information that is held by Australian Bushfire Help about you. You may contact the Australian Bushfire Help if you want to know what personal information the business has about you. You will be required to put your request in writing and provide proof of your identity.

If we are required or authorised by law to do so, we may refuse to provide you with access to this information.

If you make a request for access to personal information, we will:

respond to your request within in a reasonable period; and
if reasonable and practicable, give access to the information in the manner requested.
advise you to any charges to provide the information, which charges will not be unreasonable

If we refuse to give access to personal information because of an exception or in the manner requested by you, we will give you a written notice that sets out at a minimum:

our reasons for the refusal (to the extent that it is reasonable to do so); and
the mechanisms available to complain about the refusal.

You can contact Australian Bushfire Help about any privacy issues as follows:

By email: australianbushfirehelp@outlook.com

And Wix.com Ltd at: Wix.com Ltd

Nothing in this Privacy Policy replaces other informal or legal procedures by which you can be provided with access to personal information.

Other ways you can receive our updates (other than subscribing)

If you wish to receive the information provided in our email updates, you can get the same information through following us on Facebook or Twitter

6. Non disclosure of personal information by customers

You are not obliged to give Australian Bushfire Help your personal information. If you would like to access any of our services on an anonymous basis or using a pseudonym, Australian will take reasonable steps to comply with your request. However, if you choose not to provide Australian Bushfire Help with personal details such as your name or address, the range of options available to you maybe limited. For example, Australian Bushfire Help may not be able to provide the full range of services or successfully deliver any products and services that you may be interested in.

7. Disclosure of personal information

7.1 Disclosure to third parties

For the purposes referred to above in this Privacy Policy, we may disclose your personal information to external organisations including:

third parties engaged by us to perform functions or provide products or services on our of their behalf such as mail outs, marketing or advertising. We enter into appropriate confidentiality agreements with these organisations to protect personal information from inappropriate disclosure;
persons authorised by you to receive information held by us;
any persons as required or permitted by any law;
In addition, we receive requests from other organisations to send information to our subscribers or customers. If we consider that this information is of relevance to our subscribers, our policy is not to provide personal information to these organisations, but rather to send this information directly to our subscribers on behalf of those organisations.

We may seek your consent to disclose your personal information to other organisations in some circumstances, depending on the purpose for which we collect that information and our understanding of your reasonable expectations in respect to our use of that information.

7.2 Direct marketing

Australian Bushfire Help collects personal information about an individual or a corporate entity from a number of sources.

Examples of direct marketing by an organisation include but not limited to:

sending an individual a catalogue, other promotional material, newsletters and corporate events information in the mail or electronically addressed to them by name;
displaying an advertisement or other material on a social media website that an individual is logged into, using personal information, including data stored on cookies relating to websites the individual has viewed;
sending an email to an individual about a discount or sale of products sold by the organisation.

Australian Bushfire Help does not sell the personal information of its subscribers and will not use or disclose subscribers personal information for purposes of direct marketing unless you have given permission for this to occur.

Australian Bushfire Help will:

honour a request from an individual not to use or disclose their personal information for the purposes of direct marketing or to facilitate direct marketing by other organisations;
allow an individual to request not to receive direct marketing communications (known as ‘opting out’) and comply with that request;
provide, on request, its sources of the individuals personal information, that has been used for direct marketing purposes unless this is unreasonable or impracticable.

7.3 Cross Border Disclosure

Generally, Australian Bushfire Help does not transfer personal information outside of Australia. We may do so, however, if you have given your permission for this to occur or if we are otherwise legally entitled or required to do so.

If Australian Bushfire Help sends personal information to overseas recipients, Australian Bushfire Help will take all reasonable steps to protect your personal information such as ensuring that all information is de-identified where appropriate before being transmitted. Australian Bushfire Help will, take all reasonable steps to ensure that any overseas recipient does not breach the Australian Privacy principles.

8. Correcting your personal information

If at any time Australian Bushfire Help is satisfied that the personal information held is out of date, incomplete, inaccurate or misleading it will take such steps as reasonable to correct this information.

You have a right to request the correction of any personal information that Australian Bushfire Help holds. If we’re satisfied that the information is inaccurate, out of date, incomplete, irrelevant or misleading, we’ll take reasonable steps to correct it. Australian Bushfire Help will take reasonable steps to make appropriate corrections to personal information so that it is accurate, complete and up-to-date. If we don’t, we’ll send you a written notice explaining why and any options you have to challenge our refusal.

Whether you are seeking access to your personal information or wish to update or correct your personal information you should do so:

By email: australianbushfirehelp@outlook.com

9. Security of your personal information

9.1 General

Australian Bushfire Help will take all reasonable and practicable steps to ensure that your personal information is properly protected from misuse, interference, and loss, and from any unauthorised access, modification or disclosure.

Electronic information is protected by various security measures (including encryption and password protection) and access to information and databases is restricted, by password protection, secure servers, and physical security measures. Physical paper files are stored in a secure location. Personal information is de-identified where appropriate.

If you provide any information to us via our online services (including email) or by post, or if Australian Bushfire Help provides information to you by these means, the privacy, security and integrity of this information cannot be guaranteed during its transmission unless Australian Bushfire Help has indicated otherwise (for example, where Australian Bushfire Help states that information is transmitted using a secure server, or mail is stated as being delivered by registered post requiring the signature of the recipient upon receipt).

At a time when Australian Bushfire Help does not need the personal information as provided or is not required by law to retain the personal information, the organisation will take such steps as are reasonable in the circumstances to destroy the information and ensure the information is de-identified.

9.2 Other online services

If any Australian Bushfire Help online services (including any email messages Australian Bushfire Help sends you) provide links to other online services that are not operated by Australian Bushfire Help, Australian Bushfire Help is not responsible for the content of those other services and Australian Bushfire Help does not (unless Australian Bushfire Help specifies otherwise) endorse the privacy practices of the organisations that operate those other services.

10. Privacy complaints and enquiries

Australian Bushfire Help welcomes feedback about privacy issues and will attend to all questions and complaints promptly.

You can contact Australian Bushfire Help about any privacy issues as follows:

By email: australianbushfirehelp@outlook.com

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